Refund and Pickup Policy

Every purchase on EstateSail is final unless required by law or expressly approved by the seller. By completing checkout you accept the item in the condition it is in at the time of sale. The same policy printed on your receipt applies to every marketplace order: items are sold "AS IS, WHERE IS," with no warranties or guarantees of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

Estate sale merchandise is overwhelmingly used, vintage, antique, or otherwise pre-owned, and is sold without refurbishment, restoration, testing, or authentication. The same item generally will not be back in stock; most sales are one-of-a-kind. Final sale lets sellers price items fairly for what they are without absorbing return-fraud risk, and keeps the marketplace honest.

Listings include photos, measurements, condition notes, pickup windows, and shipping options when available. These details are a starting point and are not a substitute for your own inspection. Before placing an order or bid, please review the full item page and sale page, including any sale specific rules the seller has posted. If you have questions about an item before bidding or buying, contact the seller through the sale page.

Pickup windows are set by the seller and are shown on the sale page and on your receipt. You are responsible for arriving during the published window with anything you need to take the item home, including:

If you miss the seller's posted pickup window, the seller may apply the no-show policy shown on the sale page. Depending on the seller's policy, that may include:

Shipping is offered only when explicitly enabled on a listing or sale and shown to you at checkout. Where shipping is offered, the seller (or a carrier or shipping service the seller uses) is responsible for packing, handling, labeling, carrier claims, and shipping support. EstateSail is not the carrier or shipper.

Where shipping is not shown on a listing, the item is pickup only. Buyers may not require sellers to ship items that are not listed as shippable.

EstateSail and participating sellers do not offer returns, refunds, or exchanges for change of mind, buyer's remorse, style preferences, or condition issues that were visible in the listing or otherwise disclosed. Picking up the wrong item, missing your pickup window, or failing to arrange shipping in line with the seller's instructions does not create a right to a refund.

Refunds, partial refunds, or order adjustments are limited to specific situations: a duplicate or erroneous charge confirmed by EstateSail or the seller, a verified payment-processing error, an inventory or listing error handled under the seller's or EstateSail's checkout rules, an item the seller cannot deliver because of damage or loss after sale, or any other circumstance in which applicable law requires a refund.

Payment processor fees, platform service fees, and shipping charges are generally non-refundable when a sale is final, except to the extent the payment provider or seller policy allows those fees to be reversed when a refund is issued.

If you believe a charge was made in error, contact the seller shown on your order first for sale specific issues, or EstateSail support at support@estatesail.us for platform or payment questions. Please include your order number, sale name, and a clear description of the issue. EstateSail or the seller may request additional documentation before making any adjustment.

Report any billing discrepancy within 15 business days of the purchase. After that period, charges related to that purchase are deemed final, except as required by applicable law. The full policy lives in the Marketplace Terms of Service.